Standard Returns

In the unlikely event there is a problem with a product please contact us and we will try our best to help resolve the problem.

If you do wish to return your order, or just certain items from it, please contact us.  When returning an item please make sure to include your order details and reason for return in the packaging. Items must be returned in suitable packaging as per the original delivery or this may invalidate your return.

Products delivered (pursuant to orders) are not returnable to us except by prior agreement. Returned goods which are not faulty or have not been sent by our error will be credited at 85% of original value and must be returned to us in re-saleable condition and within 14 days of the original delivery.

Any requests for credit or replacements for shortages or damages in transit must be notified to us within 3 days of receipt of goods.

Warranty Returns

All products sold by DG Heaters, carries a 12 months return to base parts warranty. If the goods need to be returned to us for any reason, the Buyer will pay for the return costs.

If the item is found to be faulty due to manufacture error, the item will be returned free of charge fully repaired back to the Buyer. Should the goods be found to be damaged due to operator abuse or misuse, then the Buyer will pay for the repair, and return shipping.